What can I expect if we are selected?

To get you started:

  • The Praekelt.org Incubator for Free Basics Relationship Manager, will introduce you to the platform and explain the basic terms of use. During this 45-minute Skype session, you will be briefed on the terms and conditions outlined in this document for the utilisation of this platform, as well as Facebook'€™s requirements.
  • You are then expected to sign the terms and conditions document prior to the two-hour training session and send it back to us.
  • Next we will schedule a training session with you.
  • You will then receive a two-hour training session via Skype on how to setup and launch your mobisite.
  • You will receive a comprehensive take-home Content Toolkit to optimise your content for mobile.

Once you are up and running:

  • You will receive one year free hosting.
  • You will have access to an online FAQ section on your personalised dashboard.
  • You will have access to a helpdesk to log requests when you are unable to resolve an issue/query via the FAQs.
  • You will receive 2.5 hours email support via a helpdesk ticketing system for the duration of the first year.

If you require more comprehensive support, a unique support package can be created for you and this will be a paid-for service.